The staff was extremely helpful and even assisted me in locating a seal I needed to finish my brake job. It was nice to shop at one site for brakes and hitch system. Shipping was amazing as I was not expecting to see anything for weeks. I would shop with this company again with no hesitation.

My orders were processed in a timely manner, shipping was fast. They deserved 5/5 BUT the online catalogue is lacking, and in someways limiting. I think in time this company will be a great company to deal with. I will definitely shop here again.

Ordering was easy to do . Shipping was a little confusing as I received a couple of emails. Only after reading both emails did I understand that the shipment was coming from two places. The box from Ontario was beat up, unlike the other one , that had proper packing in it . Will use again when I need RV parts .

The 4 brake assembly's where shipped individualy in 4 boxes and each box was 20" x 20" x 10" with no packing to prevent the brake assembly from moving around during shipping. Could not see any visual damage but this is not a safe way to ship items. I also talked to Hitchweb before ordering and asked if the mounting nuts and bolts where included and they said yes, all necessary mounting items would be included. NO nuts and bolts for mounting brake assembly to axel where included. The 4 brake assembly's did arrive in 4 days after ordering as promised.

in the order 4 items we delayed a few days. But 4 more parts were delayed (back order) 2 to 3 weeks . I think that excessive , have I known that this was the case while I put in the order I could have sourced a supplied that would deliver in time. I have 39 years working for a Kenworth dealer where sales ,parts and service were important and in a case like this we would have contacted other suppliers even competing suppliers to complete the order. I still think that 2to 3 weeks is excessive time to deliver.